Activity: 06.08 - Review Maintenance Change Request Management
The objective of this activity is to review the Maintenance Change Request Management performance reports at an agreed frequency and identify actions for the improvements in the Maintenance Change Request Management process.
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Description
The Maintenance Change Request Manager must ensure that the agreed measurements and key performance indicators related to Maintenance Change Request Management, are captured and reviewed on a periodic basis. This enables the Maintenance Change Request Manager to understand the performance of maintenance change requests over the period of the engagement. The Maintenance Change Request Manager must analyze this data and the client complaints and escalations to identify areas of improvements within the Maintenance Change Request Management process.